Policies
Cottage Food Operation & Food Safety -
My cookies are made in a home kitchen operating under Alberta's Cottage Food Guidelines. As a cottage food business, I do not operate from a commercially licensed kitchen.
Your cookies are prepared with care in a clean, sanitized kitchen using safe food handling practices. I am Food Handling Certified, and all ingredients are stored properly to maintain freshness and quality.
By placing an order, you acknowledge that my products are homemade and prepared in accordance with Alberta's Cottage Food Guidelines.
Order Policy -
All cookies are baked fresh to order. Our available quantity restocks every Friday at 10:00 PM, and any orders placed after that deadline will be scheduled for the week after that first intake. Availability is limited each week, so placing your order early is highly recommended.
Pick Up and Delivery Policy -
Pickup is available free of charge near West Edmonton Mall. The pickup address will be provided after your order has been confirmed. Pickup windows are strict, and orders must be collected within the scheduled pickup window. If your order is not picked up during the agreed hours, it may be considered abandoned, no refund will be issued, and the cookies may be discarded. If you are running late, please contact me as soon as possible through Instagram direct messages, but a new pickup time on that day cannot be guaranteed.
Delivery is only available in the scheduled timeslots— which are subject to change for the following week. We offer limited delivery with an additional $3 fee to postal codes beginning with T5N, T5P, T5R, T5S, T5T, T5P. Time slots are subject to change weekly and will be available to choose from in the form prompted before putting cookies into your cart.
Cancellations and Refund Policy -
All orders are prepared with the expectation of being picked up/delivered to you. Refund requests will only be accepted within 12 hours of placing your order. Orders cancelled after baking (after the 12 hours) are not eligible for a refund. If you believe there is a problem with your order, contact me within 24 hours of receipt so we can resolve it.
Allergen Information -
My cookies are prepared in a kitchen that handles common allergens, including wheat (gluten), eggs, milk, soy and nuts.
While every effort is made to prevent cross-contact and I am food handling certified, my kitchen is not allergen-free. All ingredients for each cookie flavor is written in the description and should be read with caution.
Gluten-friendly options are available for an additional charge; however, they are prepared in the same kitchen as products containing gluten and therefore are not suitable for individuals with severe gluten allergies.
Product Photos -
Product photos are intended to represent each cookie flavour as accurately as possible. Because every cookie is handmade, the appearance of your order may vary slightly from the photos shown.
At Frankie Cookie, every item is handcrafted on-site by a single baker. Product descriptions and photographs are accurate representations of the actual items available for purchase. Ingredient lists, portion sizes, nutritional estimations, and allergen information are provided and maintained with care.
Right to Refuse or Cancel Orders -
I reserve the right to refuse or cancel any order due unforeseen circumstances or inappropriate customer conduct. If I cancel an order, your payment will be refunded.